Successfully Managing People

Course Overview

Get the key skills to motivate teams, grow your emotional intelligence, delegate & manage conflict professionally
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HIGHLIGHTS:

• Determine your own personal style profile and gain insights into the strengths and limitations of your profile
• Identify and build on the strengths of your team's culture
• Develop a specific personal plan for applying what you learn

KEY COMPETENCES:

• Motivation, delegation and giving feedback
• Managing conflicts
• People management skills
• Emotional intelligence
• Ethical leadership

Course objectives

• Motivate every member of your team—even if they are very different
• Adjust your management and personal style to the needs of different situations
• Resolve conflict more effectively in a wide variety of situations
• Get more done by using the best delegation techniques for each situation
• Turn difficult people and poor performers into team players
• Win the cooperation and trust from people in your organization
• Increase your confidence, management skills, and personal and professional satisfaction in your job by managing people successfully
• Use positive and corrective feedback to turn problem employees around and maximize productivity
• Share your knowledge and challenges with your peers and MCE's highly experienced faculty

Program

Successfully Managing People is a hands-on training programme, highly interactive with exercises and role plays. The programme will be led by an experienced facilitator with former management experience in international companies.

Programme Modules:

1 – The Experience of Being a Manager

• How to get people to want to do what they’re supposed to do
• Specific challenges you face when motivating others

2 – Values

• Values and their impact on work life
• How values can have productive and nonproductive results
• Identify value conflicts in yourself and in others

3 – Personal Styles

• Determine your own personal style profile
• Gain insight into the strengths and limitations of your profile
• Use behavioural clues to determine others’ personal styles
• How to work more effectively with other personal profiles

4 – Motivation

• Employee motivation factors and their impact on behaviours and work settings
• How to tailor your motivational efforts to individual employees and different situations

5 – Listening, Body Language, Giving Feedback, and Dealing with Difficult People

• Use active listening to gain information and understand employees’ perspectives
• Effectively apply positive and corrective feedback
• Use appropriate values alignment when dealing with difficult employees

6 – Conflict Management

• The dimensions of conflict resolution
• Identify your own preferred conflict-resolution styles for better conflict management
• Use different conflict resolution styles in different situations

7 – Delegation

• Different delegation styles: How and when to use them
• Determine the appropriate delegation style for employees and situations

8 – Understanding Organizational Culture and Subculture

• The impact of organizational culture and subculture and “cultural blinders”
• Explore the assumptions that impact your team’s thinking and actions
• Identify and build on the strengths of your team’s culture

9 – Emotional Intelligence

• The components of emotional intelligence
• Gain an honest and accurate assessment of yourself
• Develop an improvement strategy

10 – Ethical Leadership

• Identify your group’s values
• Your vision for ethical leadership

11 – Action Planning

• Develop a specific plan for applying what you’ve learned back on the job
• Identify people who can support your action plans