Essentials of Management: For New Managers

Course Overview

Learn moreGet the key skills you need to manage and motivate, to delegate and to become a great all-round manager

HIGHLIGHTS:
This programme is practical, hands-on and business focused. You learn by using role plays, exercises and tips.
Learn how to use clear goal setting and professional feedback to manage your team on a daily basis

KEY COMPETENCES:

• Becoming a great manager
• Delegation strategies
• Coaching skills
• Communication skills
• Motivating your team
• Performance management

Course objectives

• Understand your management roles and responsibilities
• Improve communication with your team & set expectations for you and your direct reports
• Adapt your management style to meet the needs of individual team members
• Communicate organizational goals that get results
• Apply delegation strategies to increase productivity and motivation
• Use effective coaching techniques to maximize your team’s performance
• Recognize different types of work conversations
• Define the goals of performance management
• Understanding and using the conversational triangle in your management role
• Practice delegation discussion in role plays
• Share your knowledge and challenges with your peers and MCE's highly experienced faculty

Program

Essentials of Management: Management Skills for New Managers is a hands-on online training programme, highly interactive with exercises and role plays. The programme is facilitated by an experienced business person.

Programme Modules:

1 – Defining Your Role as a Manager

• Discovering the qualities and abilities required for effective management
• Identifying the roles and responsibilities managers perform
• Exploring the contextual issues and challenges that new managers face today

2 – Continuous Performance Management

• Defining the goal of performance management
• Identifying the process and challenges
• Practicing the skills of performance management

3 –  Communication: Conducting Effective Work Conversations

• Describe the importance of communication to effective management.
• Recognizing the qualities of effective communication.
• Understanding the process of communication and the barriers that can derail it.
• Recognizing different types of work conversations.
• Identifying the two key conversation skills.
• Understanding and utilizing the conversational triangle

4 – Coaching for Performance

• Identifying the importance of and requirements for coaching
• Learning the micro-skills of effective coaching
• Confronting problem behaviours in a tactful manner
• Using the AMA Guide to manage a coaching discussion
• Differentiating between coaching and disciplining

5 –  Building a Motivational Climate

• Recognizing the manager’s role in employee motivation
• Exploring important elements of the motivational process
• Utilizing managerial practices for building a motivational climate

6 – Delegating for Growth and Development

• Describing the types of delegation that managers can engage in
• Identify the importance of, and the barriers to, effective delegation
• Assessing your current delegation practices and their challenges
• Recognizing what can and can’t be delegated
• Identifying the phases of effective delegation
• Practicing delegation discussion